Last updated: July 2026
Introduction
cerulean-mountain ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cerulean-mountain.com or engage with our services.
By using our website, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry or quote request form
- Contact us via email
- Request a consultation or site assessment
- Enter into a contract for our services
This information may include your name, email address, postal address, and details about your property and energy requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver the services you have requested
- Communicate with you about your project
- Send you relevant information about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in delivering our services (installers, electricians)
- Energy distributors for grid connection applications
- Government agencies for rebate processing
- Professional advisors (accountants, lawyers) as required
All third parties are required to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For customers, we retain records for a minimum of seven years following the completion of services to comply with warranty and regulatory requirements.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia